Service process

Booking process at NNS Travel

Professional, transparent, and fast is our commitment at every customer touchpoint.

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Booking flow

Four simple steps — a trip that feels effortless

From your first message to the e-voucher in hand — each stage is explained so you always know what happens next.

Transparent pricing

Reply within 2–4 business hours

Support when you need it

Clear every step

Service booking process at NNS Travel

01STEP 1

Receive your request

Share destination, travel dates, party size, room preference, and any special requests.

Chat on Zalo Call us Messenger

NNS Travel

Hello! NNS Travel is here for you 👋

I’d like to ask about a Da Lat tour

TOUR QUOTE

Da Lat 3D2N

4* hotel2,500,000đ

Airport transfer800,000đ

Total3,300,000đ

02STEP 2

Consultation & quotation

We send itinerary options, hotel choices, transport notes, and a detailed quote within 2–4 business hours.

Within 2–4 hoursFree consultationDetailed quote

IMPORTANT

03STEP 3

Deposit & payment

A 50% deposit secures your booking. The balance is due before departure.

Bank transferCash payment

Bank transfer details:

NNS TRAVEL TRADING AND TOURISM CO., LTD

Account: 7374 888 888 — MBBank

Reference: PT... (booking code)

Note: Payment is not made at the resort. Booking must be completed before check-in.

Payment received

50% deposit confirmed

Booking codePT2024-001234

Deposit amount1,650,000đ

E-VOUCHER

Da Lat 3D2N tour

Departure: 15/03/2024

Guests: 2 adults

Consultant: Ngoc Anh

Hotline: 083 686 1550

04STEP 4

Confirmation & departure

After payment, we send your e-voucher and dedicated consultant contacts, with 24/7 support throughout your trip.

E-voucher via Zalo/Email
Dedicated consultant details
24/7 urgent support
Detailed briefing before departure

Next steps

Check-in, official payment rules, and how to share feedback after your trip.

Check-in

Follow check-in guidance and prepare valid identification plus booking confirmation details.

Payment policy

NNS Travel only accepts payments via official company account. Off-system transactions are not covered.

Account name: NNS TRAVEL TRADING AND TOURISM CO., LTD

Account number: 7374 888 888

Bank: MBBank

Transfer note: PT... (Booking code)

Service feedback

After the trip, we welcome your feedback to continuously improve service quality.

Policies & important notes

Cancellation policy

More than 7 days before departure: 80% deposit refund
3–7 days before: 50% deposit refund
Within 24 hours: deposit non-refundable
Force majeure: case-by-case discussion

Documents to prepare

Valid government-issued ID or passport
Children: birth certificate when required
Outbound tours: passport valid at least 6 months
Passport photos 3×4 cm if a visa is required

What NNS Travel commits to

Pricing matches the quote — no surprise add-ons
Services delivered as described
Urgent assistance throughout your trip
Refund if we cancel the service (per agreed terms)

Frequently asked questions

Typically 50% of the total service value to secure your booking.